As a result of our close working relationship with airport management, in the development of the system, we were able to simplify the training schedule for all system administrators and operational teams.
Working on site, we provided one-to-one workshops on the practical application of the PDAs and the process maps for every job. The provision of written training materials also ensured future workforce scalability by equipping management with collateral for new recruits as necessary.
Risks & Challenges
Given the level of technology and legacy systems already in place, utilised not only by George Best City Airport themselves, but also that of their partners, namely their carriers and travel agents, it was essential to accommodate the integration and seamless communication of a range of existing systems in disparate locations.
As our solution would rely on connectivity, as well as accurate, secure data input, we worked with the airport to identify the resources and network accessibility requirements to ensure the successful operation of all the PDAs in circulation.
Outcome & Benefits
Our custom application has moved George Best City Airport into leading-edge 'connected' service provision and enabled them to streamline their delivery of Mobility Assistance in an increasingly, competitive customer relationship realm. In addition they can now effectively monitor resource availability and application against timescales and service delivery metrics, giving them improved control and evaluation of employee performance.
From enhanced control over human resources and the management of the needs of passengers, to the all-important reporting facility that provides the essential transparency and audit trail compliance, this is a software solution that will continue to propel George Best City Airport ahead of its rivals.