At the commencement of the project, we took Nifty Nosh through a measured project management process. As this was a new venture without any existing business processes to base the requirements on, the Analysis workshops were intensive, designed to challenge every angle of their vision, helping us to determine the best way to leverage leading-edge technology and digital innovation. In the fulfilment of project objectives, these workshops enabled the creation of in-depth functional document, used to guide the design process.
Through this a detailed technical document was also created, particularising every field of the application giving our team of expert developers a comprehensive blue print from which to craft the code. With regular meetings throughout the development, featuring either Ciaran or Barry from NiftyNosh acting as business analysts, this close relationship pushed the project forward and kept the momentum and excitement of the Nifty Nosh dream alive.
Risks & Challenges
Nifty Nosh’s vision for the future of ‘food to go’ was, to become simple, quick and efficient for an increasingly ‘tech-savvy’ and ‘time-poor’ customer base. Essentially ‘touch of a button’ ordering. This had to be deliverable regardless of device, and be achievable in as few user steps as possible.
Given the ‘time-pressures’ of the take-away food industry and the demands of online users, we were tasked with ensuring the site user experiences for not only the hungry end-users themselves, but also the restaurants or vendors utilising the system. Our solution had to ensure accurate order funnelling, guaranteeing the right transactions and food selections went to the correct restaurants, according to opening times and delivery restrictions; as well as facilitating the vendors in menu changes based on the time of day, and how to deal with issues such as cancelations and repeat orders.
Outcome & Benefits
Since implementation, NiftyNosh has gained a steady flow of business from the custom development we designed and deployed. The benefits of this solution have so far included giving online users the opportunity to view and order securely from localised vendors based on their postcode proximity; facilitating ‘ touch of a button’ ordering. A number of vendors have attracted orders they would not have traditionally had, helping to grow their businesses. Through the removal of the middle-man, all parties can now enjoy real-time orders with secure payment handling going straight to the restaurants. These vendors also have access to automated financial reports and invoice generation tools, negating days of manual work each month. As a result Nifty Nosh won an Inspired IT Award in 2008.