Smarter Software® Support

In today’s fast-paced digital environment it is essential that your organisation maintains an “always on” state, to remain competitive and effective. Our expert Business Support Team and in-house Developers work with you to resolve your issues quickly and securely, ensuring the minimum of disruption to your organisation. 

 

Contracted Support & Help Desk

Our Support Desk acts as the single point of contact for all incidents and requests, and is fully integrated with our SystemCentre monitoring system. We provide tailored support to your organisation, with dedicated handling of incidents and requests via email and telephone helpline at a time that suits you.

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Whether you’re on-premise hosted or in the cloud, our expert Business Support Team and in-house Developers work with you to resolve your issues quickly and securely, ensuring the minimum of disruption to your organisation. Our Support Desk acts as the single point of contact for all incidents and requests, and is fully integrated with our System Centre monitoring system. 

Augmented Resources

Do you have the internal knowledge or technical expertise required to effectively and efficiently manage your employee’s desktops, company servers, software, user access, data and information policies? Can you be sure all your hardware and infrastructure is correctly patched and updated to protect against external risks and threats?

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Our expert team can look after the full configuration management of your IT estate and ensure your infrastructure undergoes regular health checks. This ensures your digital assets are fully protected and patched against the latest online threats such as WannaCry. 

Learn More about our Augmented Resources.

 

Enterprise Mobility & System Health Monitoring

Do you have a strategy in place for managing your employee’s work expectations in the evolving threat landscape whilst managing your industry regulations and standards?

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Ensuring the right individuals have access to the right on-premise, hybrid or cloud resources, at the right time and most importantly, for the right reasons can often be a challenge. We provide a Detect-Contain-Insight service that keeps your organisation moving forward whatever lies ahead. 

Hosting

Our default approach to implementation & development is based upon a hybrid ‘Water-Scrum-Fall’ approach to managing custom software projects. Unless Agile or Waterfall methodologies are expressly requested, we follow this hybrid approach as it combines the best of both methodologies increasing speed, decreasing cost and improving quality. Water-Scrum-Fall is a flexible approach that combines Scrum communication and sprint planning/management techniques to manage the day-to-day product development while employing the traditional waterfall methodologies for overall project planning, budgeting or documenting the project’s progress.

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With outstanding customer service and reliability at the heart of everything we do, our hosting options are designed to ensure your digital assets are scalable, super-fast and most importantly, secure.

View our Hosting options here. 

Want to discuss your project?

If you would like to discuss your requirements or sound out a few ideas just drop us an email using the contact form below.

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